Privacy policy
Privacy Policy
Last updated: February, 2026
At Stravion, we want families to feel confident and comfortable when they visit our website or use our services. This Privacy Policy explains how we collect, use and protect your personal information when you interact with stravion.com (the “Site”) or any related services (the “Services”). The words “you” and “your” refer to any individual who uses our Services, including customers, visitors and anyone who communicates with us regarding the Site.
Please read this Privacy Policy carefully. By using any part of the Services, you agree to the practices described here. If you do not agree, we kindly ask you not to use the Site or the Services.
Changes to This Privacy Policy
From time to time, we may update this Privacy Policy to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page and the “Last updated” date will be revised accordingly.
How We Collect and Use Personal Information
To provide and improve our Services, we collect personal information from different sources. The type of information we gather depends on how you interact with us. In general, we may use your information to communicate with you, complete your orders, provide customer support, meet our legal obligations and maintain or protect our Services.
Under the UK General Data Protection Regulation (UK GDPR), we process your information based on: your consent, the necessity to perform a contract with you (e.g., to deliver your order), or our legitimate business interests.
We also use Google Analytics to understand how visitors use our Site. This includes information such as pages viewed, time spent on the Site and general interaction patterns. These insights help us improve the browsing experience. Google Analytics may use aggregated information to offer audience insights, based on user consent.
What Personal Information We Collect
The information we collect falls into three main categories.
Information You Provide Directly
This includes details you submit through the Site or Services, such as:
• Contact information including your name, address, email and phone number
• Order information including billing and shipping details, payment confirmation and purchase history
• Account information including login credentials and security details
• Customer support messages including any information you choose to share with us
Some features of the Services require certain information to function correctly. If you choose not to provide it, access to these features may be limited.
Information About Your Usage
We may automatically collect information about how you use the Site. This is sometimes called “Usage Data” and may include:
• Device and browser information
• Your IP address and approximate location
• How you move through the Site, interact with pages or use your account
• Cookie data from technologies such as cookies and pixels
Cookies help us understand preferences, improve the Site and support basic functionality. They can also assist with analytics and advertising.
Information From Third Parties
We may receive information from trusted third party partners, such as:
• Service providers who assist with hosting, customer support, analytics or fulfillment
• Payment processors who collect payment information to complete your orders
• Platforms that support online tracking technologies used when you browse, click on our emails or view our advertisements
Any information received from third parties is handled in line with this Privacy Policy.
How We Use Personal Information
We use your information for several purposes that help us deliver our Services responsibly and efficiently.
Providing Products and Services
We use your information to process payments, complete orders, send order updates, provide account access and manage returns or exchanges.
Marketing and Advertising
We may send promotional messages by email or other channels and show you relevant advertisements. Personal information helps us tailor this content so it feels useful rather than random.
Security and Fraud Prevention
We use your information to identify and investigate suspicious activity and protect your account. We encourage you to keep your login details private and contact us immediately if you believe your account may be compromised.
Communication and Service Improvement
We use your information to offer support, answer questions and improve the overall experience on our Site.
Cookies
Like most websites, we use cookies to operate and improve the Site. Cookies help store preferences, run analytics and support website features.
If you want to learn about cookies used specifically by Shopify when powering our store, you can read their cookie policy here: https://www.shopify.com/legal/cookies
You can manage cookies in your browser settings. Keep in mind that turning cookies off may reduce functionality on the Site. Blocking cookies may not fully prevent how certain data is shared with third party providers, such as advertising partners.
Some analytics cookies, including those used by Google Analytics, help us understand how visitors use the Site. Google may combine certain data with other services based on user consent.
How We Disclose Personal Information
We may share personal information in a few specific situations, always in accordance with this Privacy Policy.
We may share information:
• With vendors who help operate the Site, process orders, manage payments, offer customer support or provide data analytics
• With business or marketing partners who help advertise our products
• When you give us permission to share information, for example through social media features
• Within our business group when necessary to support normal operations
• To comply with legal requests, enforce policies or protect our rights and the rights of others
• As part of a business transaction such as a merger, restructuring or acquisition
We do not use or disclose sensitive personal information to infer characteristics about you.
Third Party Websites and Links
Our Site may include links to external websites. These websites are not under our control, and we are not responsible for their content or privacy practices. Any information you share with those sites is subject to their own policies.
Children’s Data
Our Services are not designed for children, and we do not knowingly collect personal information from individuals under the applicable age limit. If you believe a child has shared information with us, please contact us so we can remove it.
Security and Data Retention
We take reasonable steps to protect your information, although no system can be completely secure. Information sent over the internet may not always be fully protected during transmission.
We keep personal information for as long as needed to provide the Services, meet legal obligations, resolve disputes or enforce policies.
Your Rights
Depending on your location, you may have rights regarding your personal information, including:
• The right to access information we hold about you
• The right to request deletion
• The right to correct inaccurate information
• The right to request a copy of your information
• The right to restrict processing in certain circumstances
• The right to withdraw consent when consent is the basis for processing
• The right to appeal a decision if we deny your request
• The right to manage email preferences or opt out of promotional emails
We may need to verify your identity before completing certain requests. You may also appoint an authorized agent to act on your behalf, subject to verification.
Complaints
If you have concerns about how we handle your information, please contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.
International Users
Your information may be stored or processed in countries outside your own. When we transfer information outside of the United Kingdom, we ensure it is protected by Standard Contractual Clauses or other safeguards approved by the UK Information Commissioner’s Office (ICO).
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, you can reach us at: